Depending on the size of your item, you’ll receive either In-Home Delivery & Assembly (White Glove) or Free Doorstep Delivery. 

We offer Free Doorstep Delivery for all items. Shipping typically takes 1-3 weeks. You can also select White Glove Delivery, which includes assembly and removal of packaging. You will receive a call or email to schedule a delivery time, and a tracking number will be provided for monitoring your order.

Yes. We offer free returns within 30 days of eligible items in new and unused/resalable condition. We charge a return shipping fee equal to 15% of what you paid for the product, with the original packaging intact. If you're unsure about your purchase, remember to keep the original packaging—there will be a 10% restocking fee for items returned without it. The fee is always capped at $250, per returned item.

To clean the bamboo furniture, use a clean, soft cloth dampened with lukewarm water. For periodic cleaning, you can add a few drops of mild liquid detergent to the water, but be sure to avoid abrasive cleaners or harsh chemicals like scouring powders or acidic ingredients. Wipe the surface gently, and always dry with a clean cloth afterward. To prevent damage, use coasters, trivets, or silicone pads for hot items, and avoid placing the furniture near heat vents or direct sunlight for extended periods. Also, lift objects rather than dragging them across the surface to avoid scratches.

Yes, all the items comes with a warranty that covers factory defects in construction and workmanship under normal use for twelve months from the date of delivery. If you encounter any manufacturing defects, Auster Home will repair, replace, or refund the cost of the defective item. Please note that the warranty does not cover wear and tear, improper assembly, cosmetic damage, or damage resulting from misuse or exposure to the elements. Our customer service team is always available to assist you with any concerns.

Width: 71"/86" Depth: 89 1/2" Height: 40 1/4"

The Simon Bed is crafted from high-quality, sustainable bamboo, ensuring durability and a stylish, eco-friendly design for your bedroom.

The Simon Bed comes in Queen, and King sizes. Each size is designed to provide ample space and comfort, ensuring a perfect fit for your bedroom.

Absolutely! The Simon Bed is designed with simplicity in mind for a hassle-free assembly process. Each purchase includes a comprehensive assembly guide, making it easy to set up your bed.

Yes, the Simon Bed is compatible with most standard mattresses, including memory foam, hybrid, and innerspring mattresses.

No, the Simon Bed is designed with slats that provide adequate support for your mattress without the need for a box spring.

Currently, the Simon Bed is available in Linen and Auburn. We do not offer customization at this time.

Width: 24" Depth: 17" Height: 20"

Currently, our Nightstand is available in Linen and Auburn. 

The Nightstand is crafted from high-quality, sustainable bamboo, ensuring durability and an eco-friendly design.

No, the Anna Night Stand requires minimal assembly. We include an easy-to-follow assembly guide with every purchase, and it takes only a few minutes to put together.

Depending on the configuration, The Nightstand can be assembled in as little as 5-10 minutes by one person.

Yes, the Nightstand is made from sustainable materials, designed to reduce environmental impact while providing long-lasting quality.

Width: 33" Depth: 19" Height: 26 3/4"

Depending on the configuration, The Dresser can be assembled in as little as 10 minutes by one person.

Yes, minimal assembly is required for the Quinn Cabinet. We provide a step-by-step assembly guide, and the process is quick and easy.

Yes, the Quinn Cabinet is designed to be versatile and can be used in various rooms, including living rooms, bedrooms, dining areas, or even home offices, depending on your storage needs.

The Quinn Cabinet comes in Auburn and Jet, allowing you to choose the best option that complements your interior décor.

The Max Side Table measures Width: 17 1/2" Depth: 17 1/2" Height: 23", making it a versatile and compact option for various rooms, from living rooms to bedrooms.

The Max Side Table is designed primarily for indoor use. If you plan to use it outdoors, we recommend placing it in a covered area to protect it from moisture and direct sunlight.

The Max Side Table has a sleek, minimalist design without drawers. It offers a flat surface that can be used to display items like decor or hold everyday essentials.

The Max Side Table is available in Llinen and Auburn, allowing you to choose the best fit for your interior style.

Yes, the Max Side Table is made from sustainably sourced materials, designed to minimize environmental impact while providing lasting quality.

Width: 36" Depth: 36" Height: 17"

The Sidney Coffee Table is available in Llinen and Auburn, allowing you to choose the best fit for your interior style.

The Sidney Coffee Table is designed for indoor use. If you plan to use them outdoors, ensure they are kept in a covered area to avoid direct exposure to moisture and sunlight, which can damage the finish.

Yes, the Sidney Coffee Table is made from sustainably sourced materials, designed to minimize environmental impact while providing lasting quality.

The Tall Shelf and Low Shelf come in various sizes to suit different needs. 

Marco Tall Shelf: Width: 36" Depth: 16" Height: 78"

Pearl Shelf: Width: 36" Depth: 16" Height: 33 1/2"

Yes, some assembly is required for both the Tall Shelf and Low Shelf. Each item comes with easy-to-follow assembly instructions and all necessary tools, making the process simple and straightforward.

Yes! The Shelving System is versatile enough to be used for both practical storage and decorative display. You can use it to showcase books, plants, art pieces, or store everyday items.

Yes, the Shelving System is crafted from sustainably sourced materials, ensuring it is both environmentally friendly and built to last.

The Shelving System is available in Linen and Auburn, offering a range of options to match your home décor.

The Shelving System is designed for indoor use. If you plan to use it outdoors, we recommend placing it in a covered area to protect it from moisture and direct sunlight.

Our Dining Collection is crafted from premium, sustainable materials such as bamboo, ensuring both durability and an eco-friendly dining experience.

Width: 50-66" Depth: 36" Height: 29 3/4"

Yes, assembly is required for the Dining Tables, but all necessary tools and a clear step-by-step assembly guide are included with your purchase. Assembly is straightforward and easy to complete.

The Winter Dining Table is available in Linen and Auburn, offering a variety of options to suit your interior style.

Our Winter Dining Table is designed for indoor use. If you plan to use these items outdoors, we recommend placing them in a covered area to protect them from moisture and direct sunlight, which may cause damage over time.

The Ferguson Desk comes in a single size designed to fit most workspaces. Its dimensions are Width: 54" Depth: 24" Height: 29 1/2", providing a balance of ample work surface and space efficiency.

Yes, assembly is required for the Ferguson Desk, but all necessary tools and a clear step-by-step assembly guide are included with your purchase. Assembly is straightforward and easy to complete.

The Ferguson Desk includes built-in drawers and cable organizer for added storage, while others feature a minimalist design. Please check the product description for details on the specific desk you're interested in.

The Ferguson Desk is available in Linen and Auburn, offering a variety of options to suit your interior style.

Yes, assembly is required for the Ferguson Desk, but all necessary tools and a clear step-by-step assembly guide are included with your purchase. Assembly is straightforward and easy to complete.

Width: 19 1/2" Depth: 20" Height: 30 1/2"

Yes, the Nora Chair come in a standard size and are not adjustable. However, they are designed with a focus on style and comfort, making them an excellent choice for various settings.

Depending on the configuration, The Nora Chair can be assembled in as little as 10 minutes by one person.

The Nora Chair comes in Auburn and Jet, allowing you to choose the best option that complements your interior décor.